By Dionne Mischler
As leaders, we do not have the luxury of reacting. We MUST choose an appropriate response in any situation.
Ergo, we must continually build our skill set and experience set to know how to appropriately handle situations with our teams, peers, bosses, etc.
A reaction from us is because something is happening to us. Remember the example I used in the video with my son.
When we respond, we are making a conscious choice in our return. Not a gut-level reaction.
Let’s go back to physics, Newton’s third law to be specific: For every action, there is an equal and opposite reaction. This means there are multiple forces exerted on something (typically us) at any given moment.
The beauty of this is, as humans, we have a choice in how we respond to being yelled at, cut off in traffic, a team member quitting, a team member doing really well, someone gossiping about us, someone giving us praise….
Action tip of the day: what do you do in situations that may push you to a reaction? How do you stay calm, think, and choose an appropriate response?
Come up with those responses, document them, write them on a 3×5 card memorize them, commit the actions to memory, exercise your responses like a muscle so that as situations come up, you’re prepared.
Here are two of my personal favorites:
Please share your favorite response phrases so we’re all equipped as leaders to respond appropriately in the situations that come up in our lives.